Last updated: September 2026

All orders are processed and dispatched from our warehouse within 1–3 business days of payment confirmation. You'll receive a tracking number by email as soon as your parcel is on its way.
 

Shipping methods & estimated delivery times

Business days = Monday–Friday, excluding local public holidays.

Estimated delivery by region

• Southeast Asia (Singapore, Malaysia, Thailand, Philippines, Indonesia, Vietnam): 5–12 business days

• North America (USA, Canada): 7–15 business days (Standard) / 3–6 days (Speed Post)

• United Kingdom & Europe: 7–18 business days (Standard) / 4–7 days (Speed Post)

• Australia & New Zealand: 7–15 business days

• Middle East & Africa: 10–25 business days

• Latin America: 12–30 business days (can be longer due to customs)

These are estimates, not guarantees — customs clearance, postal backlogs, and local delivery services outside our control may extend delivery.
 

Shipping cost

Shipping is calculated at checkout based on destination, weight, and chosen method. We offer free shipping — see the checkout page for the live rate.
 

Customs, duties & taxes

• International parcels may be subject to customs processing, import duties, or local taxes (e.g. VAT in EU/UK, GST in Australia).

• These charges are the buyer's responsibility. We have no control over them and cannot pre-calculate them. If you refuse a parcel to avoid customs fees, the order is not eligible for a refund.

• Where possible, we ship as "low-value / personal gift" to help minimise duties, but this is not guaranteed.
   

Tracking

• Standard Air Mail: tracking is updated in link and partially at destination.

• Speed Post: full tracking from pickup to delivery.

• Track your order at Post Track and Trace with the tracking number we email you.
   

Delivery issues

• If your order hasn't arrived after the estimated window plus 10 working days, contact us at support@ogleeyes.com with your order number — we'll investigate with our warehouse.

• Parcels confirmed lost in transit are either reshipped or fully refunded.

• Incorrect or incomplete addresses provided by the customer may result in redelivery fees or return shipping charges.