Refund Policy
Thank you for shopping at OGLEEYES (https://www.ogleeyes.com/).
All sales are final. Due to the nature of our direct-sourcing model and international shipping costs, we do not offer returns, exchanges, or refunds for "change of mind," wrong size, "don't like it," "ordered by mistake," or any other buyer-remorse reasons once an order has been placed and dispatched. This policy does not affect your statutory rights.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, significantly not as described, or you received the wrong item, please contact us within 7 days of delivery at support@ogleeyes.com with:
- Your order number
- A clear photo or short video of the item and its packaging
- A short description of the issue
We will inspect your claim and, where confirmed, offer a replacement shipment or a refund (minus the original shipping cost), at our discretion. Return shipping for approved claims will be arranged by us.
Lost or delayed parcels
All orders are shipped with tracking via our warehouse tracking system.
If tracking shows your parcel as lost in transit after the estimated delivery window, we will either reship your order or issue a full refund.
Minor international delays (customs clearance, weather, postal backlog) outside the estimated window are not considered "lost" and are not eligible for a refund. Please allow an additional 10–15 business days beyond the estimated estimate before contacting us.
Orders cancelled before dispatch
If you contact us the same day your order was placed and before it has left our OGLEEYES warehouse, we may cancel it and refund to your original payment method, less any processing fees that have already been incurred. Once dispatched, the order cannot be cancelled.
Refund timing
Approved refunds are processed to your original payment method PayPal within 5–10 business days after approval. The time to appear on your statement depends on your bank or payment provider.
EU / UK customers — your statutory rights
If you are a consumer in the European Union or United Kingdom, you have a legal right to cancel your order within 14 days of delivery under the Consumer Contracts Regulations. To exercise this right, the item must be unused, in its original packaging, and return shipping is paid by you. Please contact us to arrange. This does not apply to personalised, custom-made, or sealed goods unsealed after delivery where return is not suitable for health/hygiene reasons.
Contact
Questions: support@ogleeyes.com