"THE SMILER" — Stitched Burlap Horror Mask

📏 Dimensions: 27cm × 18cm × 17cm

⚖️ Weight: 130g

👤 Fit: One size fits most adults (head circumference 54–62cm)

👁️ Vision: Stitched slits — you can see, breathe, and scare

🧵 Lining: Soft inner layer, no itch

Our commitment

Every OGLEEYES order is checked and packed by hand before it leaves our HQ warehouse. If something arrives damaged, defective, or isn't what you ordered, we'll make it right — replacement or refund, your choice. This page explains exactly how.

1. Cancelling or changing an order

You can cancel or change your order at no cost any time before it is dispatched. Email support@ogleeyes.com with your order number and what you need changed, as soon as possible — we work on 24/7. Once the parcel has been handed to HQ Post it cannot be recalled, so a cancellation request after dispatch is handled as a return under section 3.

2. Damaged, defective, or incorrect items

Contact us within 7 days of delivery at support@ogleeyes.com with:

• your order number

• clear photos of the outer packaging

• clear photos of the product and the issue

We review every case individually. Where the fault is ours, we will send a replacement or refund the item in full — including the return shipping cost. Please do not send anything back before we have confirmed the return address with you.

3. Change-of-mind returns

Changed your mind? You may return most items within 14 days of delivery provided that:

• the item is unused, in resalable condition, with all original packaging and accessories

• you contact us first to obtain a return authorization

You cover the cost of return shipping, and the original outbound shipping charge is not refunded. Returns are inspected on arrival, and refunds go back to the original payment method.

4. What we cannot accept

• items returned without prior authorization

• items that have been used, worn, altered, or damaged after delivery

• personal-care and hygiene products once opened

• items marked final sale or clearance

• items missing parts or original packaging
  

5. Refund timing

Approved refunds are issued to the original payment method within 5–10 business days of our receiving and inspecting the return. Your bank or card issuer may add a few days of processing time on top.

6. Shipping delays and customs

Delivery estimates are estimates, not guarantees. Delays caused by carrier backlogs or customs clearance are not grounds for a refund — but we will chase the shipment with the carrier on your behalf. If a parcel is confirmed lost in transit, we will replace it or refund it in full.

7. Address accuracy

Please double-check your address, product details and quantity at checkout. We ship to the address you provide. If a parcel is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment — the second shipment is at your cost.

8. Your statutory rights

Nothing in this policy limits any right you have under the consumer law of your country. If you are in the EU or the UK, you have a statutory 14-day right to withdraw from a distance purchase, starting the day the goods arrive. To exercise it, tell us within those 14 days; you cover the cost of returning the goods, and we refund the item price and standard outbound delivery within 14 days of receiving the return or your proof of return.

9. Contact

support@ogleeyes.com — we aim to reply within two business days, Monday to Friday, 24/7.

🚚 FREE WORLDWIDE SHIPPING ON EVERY ORDER. No hidden fees. Your price already includes tracked global delivery from our Hong Kong hub to your door (7–14 business days). All orders are shipped via Hong Kong Post.

Standard delivery typically takes 7–10 business days after your order is dispatched.

Once your parcel is shipped, we will share the tracking number with you so you can monitor your shipment online.

We take care in securely packaging your items to help them arrive in great condition. If you have any questions about shipping, delivery addresses, or tracking, feel free to reach out to our customer support team.